Terms of service

These Terms of Service apply to your use of the NOVÉ LDN website and to purchases made through our online store. By accessing our website or placing an order, you agree to these terms.

About NOVÉ LDN

This website is operated by NOVÉ LDN LTD. Throughout the website, the terms “we”, “us” and “our” refer to NOVÉ LDN LTD.

Products

We aim to describe and display our products as accurately as possible. Product packaging, appearance and presentation may occasionally vary slightly from images shown online.

Our cosmetic products are intended to be used in accordance with the instructions provided. Individual experiences may vary.

Orders

When you place an order, you are responsible for ensuring that the information you provide, including your name, email address and delivery address, is complete and accurate.

We reserve the right to refuse or cancel an order where reasonably necessary, including where a product is unavailable, an obvious pricing error has occurred, payment cannot be authorised or we reasonably suspect fraudulent activity.

If we cancel an order after payment has been taken, the relevant amount will be refunded.

Prices and payment

Prices displayed on our website are shown in pounds sterling unless otherwise stated.

Payment must be successfully completed before an order is dispatched.

Delivery

Orders are delivered in accordance with our Shipping Policy. Delivery estimates are provided in good faith but circumstances outside our reasonable control may occasionally cause delays.

Returns and refunds

Returns, cancellations and refunds are handled in accordance with our Return and Refund Policy and your rights under applicable UK consumer law.

Product use

Please read and follow the directions and warnings supplied with the product.

You should discontinue use if irritation or an adverse reaction occurs. Our products are cosmetic products and information provided on this website is not intended as medical advice.

Intellectual property

The NOVÉ LDN name, branding, logos, website content, photographs, graphics and other original materials displayed on this website are owned by or licensed to NOVÉ LDN LTD and may not be copied, reproduced or used without permission, except where permitted by law.

Website use

You must not misuse this website, attempt to interfere with its operation, introduce malicious software, engage in fraudulent activity or use the website for unlawful purposes.

Liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so or affects any statutory rights you have as a consumer.

To the extent permitted by law, NOVÉ LDN LTD will not be responsible for losses that were not reasonably foreseeable when a contract with you was formed.

Privacy

Personal information submitted through our website is handled in accordance with our Privacy Policy.

Changes to these terms

We may update these Terms of Service from time to time. The version published on our website at the time of your purchase will apply to that order.

Governing law

These terms are governed by the laws of England and Wales. If you are a consumer living elsewhere in the United Kingdom, you may also have rights under the laws applicable where you live.

Contact

If you have any questions about these Terms of Service, please contact NOVÉ LDN using the contact information provided on our website.