Refund policy

Returns and Refunds

We hope you are happy with your NOVÉ LDN purchase. If you change your mind, you may request a return within 14 days of receiving your order.

To be eligible for a return, the product must be unused, unopened and in its original packaging, with any seals intact.

Cosmetic and personal care products

For hygiene and safety reasons, we cannot accept returns of products that have been opened, used or had their protective seal removed, unless the product is faulty. This does not affect your statutory rights.

Damaged, faulty or incorrect items

Please inspect your order when it arrives. If your product is damaged, faulty or you have received the wrong item, please contact us as soon as possible so we can review the issue and arrange an appropriate resolution.

Returning an item

Please contact NOVÉ LDN before sending a return. Items returned without first contacting us may not be accepted.

Unless an item is faulty, damaged or incorrect, the customer is responsible for the cost of returning the item. We recommend using a tracked delivery service.

Refunds

Once your return has been received and inspected, we will let you know whether your refund has been approved. Approved refunds will be returned to your original payment method. Your bank or payment provider may take additional time to process the refund.

Any original standard delivery charge will be refunded where required by applicable consumer law.

Your statutory rights

Nothing in this policy affects your rights under UK consumer law.

For any questions regarding a return or refund, please contact NOVÉ LDN through the contact details provided on our website.